Flowers Chelmsford is committed to delivering the freshest flowers to all our customers, whether you are an individual or a business based in and around Chelmsford. We understand that fresh, vibrant blooms are at the heart of every special moment, which is why we proudly stand behind our Fresh Flowers Guarantee. When you order from us, you can be confident that your arrangements will arrive looking their very best, every time.
If your flowers arrive damaged or in a condition below our usual high standards, we want to put things right as swiftly as possible. Please inspect your bouquet or arrangement upon delivery. If you notice any damage or wilting, contact us within 24 hours of receipt. To help us resolve the issue quickly, we may request a clear photo of the affected flowers or arrangement. Once received, we will assess the situation and offer you a suitable resolution.
As an experienced and trusted local Chelmsford florist, we source premium blooms daily and prepare all orders as close to delivery time as possible. We guarantee the freshness of your flowers for at least five days from delivery when cared for according to our simple care guidelines supplied with each order. If your flowers fade or fail to meet quality standards within this freshness window, please let us know right away, and we will address your concerns.
Customer satisfaction is our top priority. Should your order arrive damaged, or if you feel the freshness falls short of our guarantee, we offer flexible solutions tailored to your needs. Depending on the circumstances, you may choose between a replacement arrangement—delivered as soon as possible—or a full or partial refund. We will always work with you to reach an outcome that restores your faith in our service and reflects our commitment as a leading florist in Chelmsford.
Your feedback helps us maintain and improve our high standards. Should you have a complaint about any aspect of your order or our service, please contact us within 48 hours of receipt, providing as much detail as you can about the issue. Our dedicated team will acknowledge your complaint promptly, investigate thoroughly, and provide a response within two working days. We are committed to transparent and fair resolution, and will follow up with any necessary actions, including refunds or replacements if applicable.
Flowers Chelmsford has been serving households and businesses across the local area for years. We are honoured to be a trusted member of the local community, and our returns, refunds, and complaints process is designed to give you total peace of mind when ordering from us. We value our customers and are here to ensure every bouquet brings happiness, guaranteed fresh from our Chelmsford team to your door.
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