Flowers Chelmsford Online Delivery Terms & Conditions

Introduction

Welcome to Flowers Chelmsford. These Terms & Conditions govern your use of our online flower delivery service for Chelmsford and surrounding areas. By placing an order through our website, you agree to these terms, ensuring a clear understanding of how we operate and your rights as a customer. Please read these Terms & Conditions carefully before placing an order. Nothing in these terms will affect your statutory rights as a consumer under UK law.

Definitions

For the purposes of these Terms & Conditions, “we”, “us”, “our” refers to Flowers Chelmsford, and “you”, “your”, “customer” refers to the person ordering flowers via our online platform. “Goods” refers to floral arrangements and related products offered for sale. “Website” refers to our official online store where these Terms & Conditions are displayed.

Service Coverage

These Terms & Conditions apply to all customers accessing our flower delivery service within Chelmsford and neighbouring areas. Whether you are sending flowers to a home, business, or event venue within Chelmsford or its surroundings, these terms set out your rights and responsibilities.

Order Process

Orders for flower delivery in Chelmsford can be placed through our secure online store. To successfully place an order, follow the steps below:

• Browse our selection of bouquets, arrangements, or other floral products.
• For each product, select your preferences (such as size, colour, message card, delivery date and address), and add to your basket.
• Review your basket for accuracy, ensuring details such as recipient address, contact details, and delivery date are correct and complete.
• Proceed to checkout to enter payment details and complete your purchase.
• Once you have placed your order, you will receive an order confirmation email summarising your purchase.

It is your responsibility to ensure all information provided is complete and accurate. We cannot be held responsible for delayed or failed delivery where incorrect details have been supplied.

Acceptance of Orders

All orders are subject to availability and acceptance by Flowers Chelmsford. We reserve the right to refuse or cancel orders for reasons including, but not limited to, product unavailability, inability to deliver to the requested address, or suspicion of fraudulent activity. If your order cannot be fulfilled, you will be notified promptly and any payment processed will be refunded.

Product Availability & Substitution

We strive to deliver products that match the images and descriptions displayed online. However, due to seasonal availability and market conditions, certain flowers or packaging may be substituted with similar items of equal or greater value, preserving the overall appearance and quality of your order. We will make reasonable efforts to inform you of substantial substitutions.

Prices & Payments

All prices for flower delivery in Chelmsford listed on our website are in Pounds Sterling (GBP) and include Value Added Tax (VAT) unless otherwise specified. Pricing is subject to change at any time without prior notice, but you will always be charged the price displayed at the time you place your order.

We accept payment through secure online payment methods including major credit and debit cards. Your order will only be processed once full payment has been successfully received. In the event of payment failure, we are under no obligation to fulfil your order.

Courier and Delivery

Flowers Chelmsford offers delivery throughout Chelmsford and adjoining areas. Standard delivery times and fees are specified at checkout and may vary based on location, day, or product ordered.

• Delivery Times: We offer same-day or next-day delivery options within Chelmsford for orders placed before advertised cut-off times. Requested delivery times are adhered to whenever possible, but cannot be 100% guaranteed, especially during busy periods or unforeseen disruptions.
• Delivery Address: It is your responsibility to provide complete and accurate delivery details. If the recipient is not present, our delivery team may leave the flowers with a neighbour or in a safe place, when possible. We will attempt to notify you of this arrangement.
• Failed Deliveries: Where delivery fails due to incorrect information or inaccessible property, we may attempt re-delivery at our discretion. Additional delivery charges may apply in such cases.

Force majeure circumstances, such as extreme weather, public events, or other factors outside our control, may lead to delivery delays. We will communicate any such disruptions promptly and work to deliver your order as soon as possible.

Cancellations & Changes

Orders for Delivery in Chelmsford and Surrounding Areas

• Cancellation by You: Should you wish to cancel or amend your order, please contact us as soon as possible. If the order has not yet been prepared or dispatched, we can usually accommodate changes or offer a full refund. However, due to the perishable nature of flowers, once an order has been prepared or is out for delivery, cancellations or amendments may not be possible and you may be liable for full payment.
• Special Dates: During peak periods (such as Valentine’s Day, Mother’s Day, and Christmas), it may not be possible to amend or cancel orders at short notice. Please review your order carefully before submitting during these times.
• Cancellation by Us: If we are unable to fulfil your order due to product unavailability, delivery problems, or other unforeseen reasons, we reserve the right to cancel the order and issue a full refund. We will notify you promptly in such cases.

Returns & Refunds

If you are not satisfied with your flower delivery, please contact us within 24 hours of delivery. Due to the perishable nature of flowers, any issues regarding quality or condition must be reported promptly and ideally accompanied by a photograph for assessment. If we agree that the flowers were not delivered in satisfactory condition, we will offer a replacement or refund at our discretion. Please note that variations in colour, size, or minor substitutions do not constitute grounds for refund, provided the overall style and value is maintained.

Customer Obligations

By placing an order, you confirm that:

• You are at least 18 years of age and legally capable of entering into binding contracts.
• You have provided accurate and complete order and delivery details.
• You are not purchasing goods for unlawful or fraudulent purposes.
• If you provide instructions regarding delivery (such as leaving in a safe place), you do so at your own risk.

Liability

Our flower delivery service in Chelmsford is provided with reasonable skill and care. However, our liability to you is limited as follows:

• We accept responsibility for loss or damage only if it is caused by our negligence and is foreseeable at the time your order was accepted.
• We are not liable for any indirect or consequential losses (such as missed events or lost opportunities) arising out of the use of our service.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded.
• If flowers are delivered to an incorrect address due to inaccurate or incomplete information supplied by you, our liability is limited to the value of your order and cannot extend to replacement or compensation for indirect losses.
• We are not responsible for any delays or failures in delivery arising from events outside our reasonable control.

Personal Data and Privacy

Your privacy is important to us. We will handle your data in accordance with our Privacy Policy and the requirements of the UK Data Protection Act and UK General Data Protection Regulation (GDPR). Customer data is collected to process your order and update you on its progress. We do not share your personal information with third parties except as required to fulfil your purchase (for example, sharing delivery details with our couriers).

Intellectual Property

All content on our website, including images, product descriptions, and branding, is the property of Flowers Chelmsford and may not be reproduced or used without our written permission.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract resulting from an order with Flowers Chelmsford, are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

Flowers Chelmsford reserves the right to amend these Terms & Conditions at any time. Any changes will take effect immediately on publication to this page. The terms applicable to your order will be those in force at the time your order was placed, unless change is required by law.

Severability

If any part of these Terms & Conditions is found to be invalid or unenforceable by a court, the remainder of the terms will remain in full effect.

Contact & Customer Service

If you have questions regarding these Terms & Conditions or any aspect of your flower delivery in Chelmsford, please contact our customer service team. We are committed to resolving queries or concerns in a timely and fair manner.

Thank you for choosing Flowers Chelmsford for your online flower delivery needs. These Terms & Conditions are designed to offer clear, fair, and reliable service for customers throughout Chelmsford and surrounding areas.